Support

If you have questions, or are experiencing problems — you've come to the right place! We've extensively documented our software to help you. Can't find a solution? Send us an email.

Administrator Guides

Administrator Guides are available for the following products. These guides provide information on installing, starting, operating, and configuring the VolanoChat servers.

Current Version: VolanoChat/VolanoChatPro 2.6
Unsupported Versions: VolanoChat/VolanoChatPro 2.5; VolanoChat/VolanoChatPro 2.1; VolanoChat/VolanoChatPro 2.0; VolanoChat/VolanoChatPro 1.2

Email Support

If you have additional questions, please write to service@volano.com. Current customers, please include your support.log file with all support correspondence so that we may better assist you. We always provide free email support, both before and after your purchase.

Hosted Personal Chat Room

If you have been provided with a VolanoChatPro Personal Chat Room through your hosting provider, the following information will assist you with customization options, some technical support issues, and a review of certain limitations.

General information: This link provides general information about the use of your VolanoChat Personal Chat Room, some technical support issues, and a review of certain limitations.
Customization: This link provides extensive information about customizing your VolanoChat Personal Chat Room (version 2.6) through modifying the applet's parameter tags on your Web page.

License Keys

If you just received an email with a new license key for your VolanoChat or VolanoChatPro server, please see Your License Key for information about properly installing the key.

Your license key is tied to the unique IP address and port number you supplied at the time of purchase. If you move the VolanoChat server to a different IP address or change the port number (default port is 8000), we will need to issue you a new license key.

Before we can issue you a new/changed license key, we require that you complete our online contract: Request to Exchange License Keys. Upon receipt, we'll issue the new license key as soon as possible (usually within 24 hours).

Benchmarks

This section provides information about the VolanoMark™ benchmark and our current results published in The Volano Report.