Known Problems
You can report any problems you're having with VolanoChat by sending
a complete description along with your VolanoChat server
support.log file to
support@volano.com.
Below are some of the problems of which we are already aware.
- Netscape 6 on the Mac doesn't work.
- Netscape 6 on the Mac fails to run the VolanoChat, MyVolanoChat, and
WebVolanoChat applets. The applets run fine with Netscape 6 on Windows
as well as Netscape 4.76 on the Mac and Microsoft Internet Explorer on
the Mac.
- Key ignoring fails with Netscape on the Mac.
- The
key.ignore.meta property, used by default to
prevent the use of the Command-V paste keyboard shortcut on the Mac,
still accepts the pasted text if the visitor hits the Enter key. The key
ignoring works with Internet Explorer on the Mac. There is no way to
work around the problem on Netscape.
- Web Touring does not work in the WebVolanoChat applet.
- The WebVolanoChat applet does not recognize the applet property
webtouring.default=true.
- Keyboard does not work on the Mac.
- When using the Mac OS Runtime
for Java (MRJ) Version 2.2 with Microsoft Internet Explorer 5.0 on
the Mac, the keyboard may become disabled when trying to input text into
the VolanoChat or MyVolanoChat applets. The WebVolanoChat applet does
not experience the problem. You can work around the problem by closing
the applet windows and launching it again with the VolanoChat button.
Your keyboard should then work just fine on the second launch of the
applet. You can avoid the problem by upgrading to Internet Explorer 5.1
for Mac OS versions 8.1 through 9.2. You can download Internet Explorer
5.1 for the Mac from
Microsoft's Web site.
- VolanoChat applet hangs when maximizing the window with Internet Explorer.
- The Microsoft virtual machine in some versions of Internet Explorer
for Windows sometimes hangs when the VolanoChat applet windows are
maximized. The problem no longer occurs with the latest Microsoft
virtual machine. You can upgrade to the latest version by going to the
Windows Update Web site
with Internet Explorer, or by clicking the Windows Update menu item
under the Tools menu in Internet Explorer for Windows. From that page
you can select and download the latest Microsoft virtual machine.
- exception: java.lang.NullPointerException
- Internet Explorer displays this message in the browser status area
if any of the VolanoChat applet
true or false
properties are left undefined in its properties file. To work around the
problem, make sure all of the following properties are included in the
properties file you have defined for the applet:
override.myvolanochat=true
history.enable=false
member.editable.name=true
member.editable.profile=true
alert.entrance.default=false
alert.audio.default=false
alert.count.default=false
webtouring.default=false
image.button.border=true
page.newwindow=false
page.use.document.base=false
You can define the values differently than their defaults shown above,
but each property must be found in the file. This problem was fixed in
VolanoChat Version 2.1.7.
- Applet COM.volano.VolanoChat can't start: ERROR
- Netscape Communicator displays this message in the browser status
area for the same problem documented above.
